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Delay, Deny, Defend
(lemmy.nz)
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this post was submitted on 03 Nov 2026
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I worked for both insurance companies, yeah they both do anything not to pay out claims.
Oh yeah, I had lightning strike a tree which jumped to the AC then some other electrical. Fried the AC, a tv, my security DVR, new GPU and 1 other small thing. I had an AC guy come out and declare it dead. She fucked around for a couple weeks, wouldn't follow up, then went on vacation for 2 weeks, and when she got back they had to send out their own tRuStEd HVAC guy to do an inspection that I was not allowed to be in attendance for.
I finally got a new AC and everything was replaced but holy fuck that's a nightmare to go through for something simple
I swear USAA used to be better, first time a door dasher crashed into my house they were along for the ride the whole time, the second time it happened I had to do all the legwork myself. Leagues different behavior, it’s like they’re just like the rest of the companies anymore.
The person who taught me what I needed to pass the exam bragged about USAA. But man I don't know what happen. But they are super expensive and suck ass to their members. And the contractor I worked under had zero training so when you call customer service we had no had no way to help you. Far has claims that department sucks. Also the road side don't be surprised you pay for it but be told you don't have it when you try to use it.
The company gone down hill and mo clue why. Glad gone from there. Now trying sell insurance for myself, but its a challenge in itself.