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Proton removed post on UserVoice calling for Andy Yen to step down (sh.itjust.works)

submitted 3 days ago* (last edited 3 days ago) by akilou@sh.itjust.works to c/privacy@lemmy.ml

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Protonmail.uservoice.com is supposedly "The Voice of the Proton Community". Well last week I was tracking a post that was rising rapidly to the top-most voted in the "general ideas" category. And this morning when I went to check if it was at the top yet, it's just gone without a trace. No sign that it was ever there.

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[-] FineCoatMummy@sh.itjust.works 39 points 3 days ago

That's about the worst way for them to respond.

I'm paid up for like 10 mo. But I disabled my renewals. And have started the move to Mailbox.

I believe in giving ppl and co's a chance to learn from mistakes. But you pile more mistakes on those mistakes? And censor customer feedback about them? Well ... you have competitors.

[-] wewbull@feddit.uk 14 points 2 days ago

If you cancel they give pro-rata refunds I believe.

[-] cheesemoo@lemmy.world 1 points 1 day ago

Do you have to request it or something? I canceled with most of a year left and it was just like "OK it won't renew, but your service will remain active until then".

[-] wewbull@feddit.uk 1 points 1 day ago

I don't know. I just know I've messed with my plan in the past, including cancelling it and the separately taking a promotional deal. At that time I got refunds.

[-] FineCoatMummy@sh.itjust.works 7 points 2 days ago

Oh good to know, thx! I will try that as soon as I'm totally switched over.

[-] ennof@feddit.org 5 points 2 days ago

I have also started migrating to Mailbox.

[-] FineCoatMummy@sh.itjust.works 2 points 2 days ago

Nice 👍 So far the onboarding process has been smooth. Haven't tried to set up PGP keys yet, but doesn't look hard to do.

this post was submitted on 09 Nov 2026

474 points (99.2% liked)

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