this post was submitted on 12 Nov 2023
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An incident like this wouldn't put me off sailing with them. Like you said, they do so many that things like this are almost expected.
If their competition is just trucking along, and Interislander is breaking down and running into things all the time, I'd go with the option that will actually get me across the strait reliably. The only reason Interislander isn't losing business is because Bluebridge are only slightly better.
I think the vast majority of people will be looking at two things:
I'd guess very few people look further than those two things.