I don’t believe Countdown does this. Have used them for years and never had that happen. We also buy a lot on "special", including wine and beer where a change like we saw would be obvious.

[–] PartiallyIInterested 2 points 11 months ago

Countdown does actually update prices and also lets you choose new items if what you previously ordered is out of stock when you go to add to an existing order. It gives you a big warning whenever you go to edit an order.

[–] liv 2 points 11 months ago (1 children)

Normally people schedule delivery for within a week or so of shopping, meaning the same specials are usually still running when you amend your basket.

I had to use Countdown delivery right through all the lockdowns as they were the only supermarket delivering in our area. There was often a much longer wait between order and delivery slot as it would totally book out.

I'm pretty confident this exact phenomenon happened to me several times during that period, to the point where we would check changes to specials before deciding whether to edit the order, but ymmv.

[–] Floofah@lemmy.world 1 points 11 months ago (1 children)

Done some checking and Countdown does not change the item price at the time of delivery, the customers pays the price shown at the time of order. We’ve been using them online for a very long time pre-Covid and have never seen a price rise on a delivered item after placing an order.

[–] liv 2 points 11 months ago

I think maybe you don't understand what I'm saying to you. I totally agree with this and was not disputing it:

does not change the item price at the time of delivery, the customers pays the price shown at the time of order.

This is in their TOS and I don't think anyone would order from them if they randomly changed prices.

When you amend an order, the time of amendment becomes the time of order, just like at the other supermarkets:

because we had added another item to the order midweek, the original price would have been updated to that days item price.

Makes sense as business practice, otherwise people could schedule for 2 weeks away and wait to add more specials later that do not run concurrently.

I only brought it up because after you had that experience, you thought it only ever revised upwards and I wanted to reassure you it revises downwards as well.

Anyway, it's all good. Don't know why I'm defending/explaining Countdown or NW to you. I don't much like them.