this post was submitted on 24 Mar 2024
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NZ Politics

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[–] Dave 2 points 8 months ago

It's actually a huge amount of staff effort to means test benefits, and it's definitely not without issue.

It would probably involve a substantial increase to the number of WINZ employees needed. Add to this that pensioners are less computer literate on average, and you probably need to double the size of the contact centre.