Salesforce regrets firing 4000 experienced staff and replacing them with AI (maarthandam.com)

submitted 9 months ago by setto@fed.dyne.org to c/planetdyne@fed.dyne.org

9 comments fedilink hide all child comments

Salesforces has entered a phase of public reckoning after senior executives publicly admitted that the company overestimated AI’s readiness

top 9 comments

sorted by: hot top new old

[-] slazer2au@lemmy.world 43 points 9 months ago

Behind the scenes, the layoffs triggered challenges that were not anticipated when the AI rollout was approved.

Former and current employees describe a loss of institutional knowledge, longer resolution times for complex cases, and an increased burden on remaining staff tasked with supervising AI outputs. In some instances, human agents were required to step in and correct AI-generated responses, eroding the productivity gains the layoffs were meant to deliver.

Not anticipated my ass. Every company that has gone down the path of firing experienced staff has run into this issue.

[-] alpha1beta@piefed.social 13 points 9 months ago

anyone with even a tiny fragment of a functional brain would foresee exactly this

[-] Mannimarco@lemmy.dbzer0.com 9 points 9 months ago

It wasn't foreseen by the people who made the decision, everyone else saw it coming from miles away

[-] setto@fed.dyne.org 5 points 9 months ago

My tinfoil cats are mewoing about a coordinated effort accros the IT sector to make one year with insane profit and the added side effect of lowering the wages accros the sector.

[-] slazer2au@lemmy.world 3 points 9 months ago

Like they did during COVID?

[-] setto@fed.dyne.org 2 points 9 months ago

You'd have to ask my tinfoil cats about the details. I'm still reluctant to attribute these "people" with the hormones necessary for cooperation, coordination, or anything starting with "co-" really...

..But the tinfoil cats have a point

[-] ThePantser@sh.itjust.works 16 points 9 months ago

overestimated AI’s readiness

No shit, a tech only a few years old is not ready to be shoehorned into everything.

[-] redlemace@lemmy.world 9 points 9 months ago

Totally unexpected and unpredictable outcome ........ (Don't make me add /s it's uncalled for)

[-] deadbeef79000 5 points 9 months ago

It's a surprise to psychopath executives who connot distinguish between human resources and non-human resources.

this post was submitted on 25 Dec 2025

53 points (98.2% liked)

Original Internet Tech & Culture

242 readers

12 users here now

🔗 Link aggregation

Planet Dyne is a weekly(ish) newsletter compiling everything going down in the Dyne community.

Links to funky tech, mad hacks, tasty art, activism, memes, tales and mythologies are probed here to see how they fly through the votes of dynes like you!

founded 3 years ago

MODERATORS

DisruptionNetworkLab@fed.dyne.org

dyne@toot.community

setto@s.basspistol.org