Just reading through the T&C's etc. of my bank and find the nugget below. Relevant to the discussion a little while ago:
The reason I've started going through their T&C's is because they still have not sorted around 21 small unauthorised transactions (total around $50) that occurred around 3 weeks ago. They informed me this morning that they are currently (I suspect they've just started) working through the claim, and they will be in touch in another 4-5 weeks. So much for the Visa Zero Liability guarantee...
Anyway, I won't be using POLI again!