this post was submitted on 09 Oct 2024
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[–] bawdy@sh.itjust.works 24 points 2 days ago (1 children)

Then offer a discount for self checkout.

[–] deltreed@lemmy.world 9 points 2 days ago (2 children)

In some places, they are making you subscribe to Walmart+ to use self checkout. Like, it wasn't just annoying enough, now if you don't have their subscription service, you have to stand in the extra long non-self checkout line. Can they make us hate it any more?

[–] bawdy@sh.itjust.works 1 points 1 day ago* (last edited 1 day ago)

The best system I saw for self checkout was at a place in New Zealand about...shit. Nearly 20 years ago now.

You would walk in, scan a barcode on your store card, pick up a hand held scanner and scan the items as they went into the cart. Including fruit and veg, there was a weigh station for that. As you put stuff into the trolley you'd scan it.

When you got to the front there was a special lane. You didn't unload, you walked through and paid. Randomly - like 1 time in 5 to start with - they'd ask you to rescan so you unload into the belt, which was faster because dedicated lane. But if you always had exactly the same items that you'd scan, the trust threshold in whatever system would greenlight you. No bagging either. Just the stock boxes on a table as you left, or like us you just shove it all in crates in the boot of the car.

There was a.minor rebate in terms of store points which unlocked specials for using it but holy shit it was sooooo much faster because it moved the scan point back to you loading the cart. You could see how much you were going to spend and delete items from the scanner itself.

I am not a grocery fan so to be able to do a full week shop in under 20 minutes was awesome. As per tradition we was young and on a tight budget so it was super easy to keep tabs on how much we were spending and saving.

[–] kamen@lemmy.world 2 points 1 day ago

Sounds like screwing up both customers and cashiers this way.

[–] SpaceCowboy@lemmy.ca 24 points 2 days ago (1 children)

I used to love using the self-checkout. But then it became a trend among the corporate overlords here to get all paranoid about people stealing food, so now they have the weight system calibrated too strict. Now if you breath on the items in the bag it locks you out and someone has to come unlock the system to continue scanning. So it's not really worth the hassle, and seems kinda pointless since an employee has to unlock the system after every few items.

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[–] exu@feditown.com 6 points 1 day ago (3 children)

Real US/Europe split here

No cashier packs your bag for you in Europe. Sometimes it's a fun game trying to be faster packing than them scanning.

[–] linearchaos@lemmy.world 1 points 1 day ago

We have Aldi and Lidl they're self-pack here as well.

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[–] PersnickityPenguin@lemm.ee 8 points 1 day ago (4 children)

I hate self checkout. I work all day to then check out my shit and bag my own groceries? And pay 2x for the same food and less service than 5 years ago?

[–] LouNeko@lemmy.world 4 points 1 day ago

I like to have both. Self check out if I only have <10 items. But if I have a full cart I'd like to go to a cashier who has the scanning down to a T. I think this the best of both worlds.

[–] tweeks@feddit.nl 4 points 1 day ago

I love it. Less social interaction after a long day of work, I can keep my headphones on. It's a bliss for me.

It IS weird how this cost saving measure hasn't saved us any money, isn't it?

[–] LifeOfChance@lemmy.world 2 points 1 day ago

Is bagging your own stuff really that much more work? The sacrifice is waiting in line for them to fuck up bagging it anyways. It's significantly faster to use self and get home sooner to relax. If you're over filling a cart I'm sure it makes sense to go to an actually cashier but outside of that it's just wasting time

[–] HawlSera@lemm.ee 23 points 2 days ago (1 children)
  1. I don't work here. Stop trying to get me to do the job for free, either pay a cashier to check me out or fuck off.
  2. There's an epidemic of these machines not working and then the shopper getting charged with shoplifting over it, Wal-Mart is the worst at doing this.
[–] Zip2@feddit.uk 9 points 2 days ago

Yeah. Give a cashier a wage, or give me a staff discount.

[–] Mobiledecay@lemmy.world 13 points 2 days ago

I actually prefer self checkout. Idk. I get it though.

[–] Jumpingspiderman@lemmy.world 19 points 2 days ago (13 children)

Management can fuck right the hell off. Self checkout is taking jobs away from people and getting us to work for free.

[–] bleistift2@sopuli.xyz 20 points 2 days ago (1 children)

I once asked a cashier in Germany if she thought self-checkouts would take away her job. She said she liked them because there's enough to do anyway and they take away the boring task of cashier-ing.

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[–] SparrowRanjitScaur@lemmy.world 15 points 2 days ago (2 children)

Do you feel the same about self serve gas?

[–] Mnemnosyne@sh.itjust.works 3 points 1 day ago (1 children)

Self serve gas was actually lower priced than full service back when the transition was happening, so there was actually a reason to do the work yourself.

If it had been the same price, only I have to do the work of pumping it, damn straight I would have felt the same.

In retrospect it was a bad deal because once full service went away entirely, so did the price difference, so I'm smarter now and wouldn't use self checkout even if they gave a discount.

I've driven through Oregon before back when you weren't allowed to pump your own gas and it felt ridiculous and inconvenient waiting for an employee to come pump gas for you. But maybe that's just because I'm accustomed to self serve.

For groceries it's nice to have the option to do self checkout. If I have a small number of items then self checkout is faster/easier. If I have a large number of items then going through the line with the cashier is faster/easier.

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[–] explodicle@sh.itjust.works 183 points 3 days ago (14 children)

The Boomers are right sometimes, like about keeping email.

[–] TheTechnician27@lemmy.world 84 points 3 days ago

Yeah, this response is a rare boomer W.

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[–] AgentGrimstone@lemmy.world 37 points 2 days ago (1 children)

I'd rather "work" than wait behind people with 100+ items. I can be out the door in 2 minutes.

[–] lseif@sopuli.xyz 43 points 2 days ago (18 children)

even faster if u skip some items from being scanned

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[–] Croquette@sh.itjust.works 12 points 2 days ago (1 children)

I mean, both are right. Clients shouldn't have to do the cashier job.

But clients should stop going there to send a message instead of harassing the minimum salary employee.

[–] doingthestuff@lemmy.world 10 points 2 days ago (2 children)

How is saying I" don't work here" in response to the employee approaching them to direct them to the self-checkout - how is that harassing them?

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[–] Aceticon@lemmy.world 57 points 3 days ago (4 children)

Not wanting to do free work for a company (they don't even give you a discount if you use self-service) is being a boomer?

That's the first time I've seen the word "boomer" on the opposite side of the word "sucker".

[–] SwingingTheLamp@midwest.social 28 points 2 days ago (2 children)

Refuse to do free work for a company—insist that the grocery store employees go and gather the items on your list from the shelves for you! Never set foot on the sales floor, do pickup orders online only!

Background: It used to be that the proprietor of a store brought items you requested to the counter for you. In 1916, Piggly Wiggly pioneered a new grocery store model, requiring/allowing the customers to pick items off of the shelves themselves. Not only did they not give you a discount for doing their work for them, they raked in more money from impulse purchases. The increased sales more than offset the increase in shoplifting losses. A cynical, corporate ploy to bleed customers dry, and we just think it's normal now!

That is to say, the purpose of a grocery store is to provide food in exchange for currency. There's no law of nature that I know of that says that having an underpaid teenager drag your food across the scanner is the only proper way to do check-out, just like there isn't one that says only a store employee can pick items from the shelf.

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[–] 01011@monero.town 16 points 2 days ago (6 children)

Never understood that argument. I want to be in and out as quickly as possible. Self checkout makes that happen.

[–] Gonzako@lemmy.world 11 points 2 days ago (4 children)

I'll be honest, going with the people that get paid to do it is way faster for bigger buys

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[–] ricecake@sh.itjust.works 132 points 3 days ago (17 children)

I've never understood the people who seem to not get that some people actually don't mind scanning their stuff and putting it in bags, and insist that that's the line between what the customer does and the employee. They also used to carry your groceries to the car for you, and you can also get them to pick everything up, bag it and bring it to your car or house. It's not like the checkout process is the special part that can't change.

Yeah, they want to save money by having fewer people get more customers checked out faster. I don't really care since the part I like, getting finished at the store, happens faster.

[–] GreenKnight23@lemmy.world 104 points 3 days ago (6 children)

I don't have a problem with self-check. I use it most the time because I usually have < 10 items.

I DO have a problem with only self-check lanes being open or only ONE regular clerk check lane open. both of which happen at walfart.

I know this because I used to work there and policy was to hire floor associates that can run a register so the store won't need to pay for cashiers just standing around.

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[–] RememberTheApollo_@lemmy.world 84 points 3 days ago (8 children)

My parents refused to use the self-checkout because “They take people’s jobs.”

They were hardcore republicans perfectly happy to make sure those jobs got paid shit.

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[–] A_Random_Idiot@lemmy.world 75 points 3 days ago (44 children)

I mean, walmart could easily fix that by having fucking cashiers.

At the walmart I go to they put in like 60 self checkouts and have, maybe, one cashier running at a time.

I don't mind self checkout as a concept. Its fine if you are just buying a couple things, or something you might be personally embarassing for you.. but they are not a replacement for cashiers.

Cashiers and belts are needed to handle bigger purchases like monthly groceries and shit.

Unless you are gonna take 25% off my bill for labor savings, I am not going to take my monthly shopping through a self checkout. I had to once when I had no choice, and I'll never do it again.

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[–] Nuke_the_whales@lemmy.world 26 points 2 days ago (3 children)

I refuse to use them as a union worker, when I'm told to use the self checkout as I'm in line for the only cashier I just refuse. I'm doing it for you kids

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[–] vaultdweller013@sh.itjust.works 23 points 2 days ago (2 children)

I was once mistaken for an employee somewhere and my sleep deprivated response was to say "I am wearing pants so clearly I dont work here." I have no fucken clue what that means but I think it was a threat.

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[–] DMCMNFIBFFF@lemmy.world 10 points 2 days ago* (last edited 2 days ago) (10 children)

I live here in Toronto.

When I go to a store, I pay with cash.

I pay with Canadian money, because I'm a Canadian who buys from stores in Canada.

That was easy to do in Ontario Wal-Mart stores.

But then they put up self-check-outs that only accepted credit and debit cards—maybe because they're in cahoots with the banks and the NSA/wp:CSEC.

Then I had to use a cashier.

So I went to Wal-Mart fewer times as I didn't like to wait (as well as the increased prices during and after Covid-19).

Now they have a person at the self-checkout who will scan my stuff and accept my cash.

It seems that Wal-Mart adapted—somewhat—to people like me: people who pay with cash.

Still, I do more purchases at Food Basics and Dollarama because their self-check-outs accept cash, including pockets full of loose change that I purposely carry when I go there.

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