Memes about IT and computer related things, funny screenshots, or things you see out in the wild.
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
Electrician at a factory, I get called to operator's stations all the time because "I can't type any numbers so we can't change products." I have tried for 30min over the radio to direct them to press the numlock key to no avail. Please send help, I can only drink so much on my day off.
"OK, power it off and on again"
Three seconds later
'I restarted it'
Computer Uptime: 30+ days
"You mean logging off and back on isn't rebooting? What about this button on my monitor?"
I have no problem with ignorance unless it's deliberate. It's the people who think they're above troubleshooting and lie about it who are the problem people
And the people who refuse to learn.
"I'm just bad with computers."
So learn and get better.
"Can you just remote in and do it"
I'm not gonna remote in and open an email for you, you are an adult at a workplace.
I just had one of these yesterday. I support lottery machines over the phone, so retail employees call me if there's an issue with them
Well, countertop terminal went offline. Employee swears up and down that he's rebooted "5 times already". I ask him to power cycle the modem while we're on the phone, and he immediately replies OK. I then hear the distinct beeps of the terminal rebooting.
So I ask, "just to be sure, you unplugged and replugged the power to the small box with two antennas that says BRAND, right?" Immediate response that cut into my question: "yeah yeah yeah!" more terminal beeps
sigh
That's when you givem the ol "I'm gonna do something on my end, your pc might restart again"
put a smiley sticker over numlock and tell them to hit that
Could just disable the functionality in general or go all caveman on it and get rid of the button
Just remove the key from their keyboard at this point or I think there is a way for windows to simply ignore it and keep it on all the time
The machines are locked down by the corporate (over seas) IT group, but taking the keys out might work. I think W10 default boots with numlock on.
on my BIOS you can choose wether to have it on or off on boot.
Nope.
I think your ticket system should have had two labels. One for priority (how does this impact your work) and one for scope (how many people does this impact) to arrive at an urgency.
But anyway, that wouldn't stop some users from saying it's a continent wide M key outage stopping all work.
Every ticketing system that I've used actually does have this! The service desk finagles it to get the desired "priority" that will make the end-user happy. We have the option to correct it once it gets to us.
I think that's because many ticket systems implement the ITIL priority matrix??, or something. I've been away from helpdesk for a number of years now and only kind of rember a matrix I probably only kind of correctly described.
Our system let users pick only some of the matrix values, they couldn't declare a high priority, high impact, high urgency, ticket on their own. Like you, we handled setting the "true" value once the ticket was moved past level 1/evaluated by someone in IT.
Yup, we use a decently popular ticketing system that follows this, even has a mini training course to allow you to understand it all iirc
I think you are exactly correct on that! It is something that seems like it would be useful, but nowhere I've ever worked used it correctly.
I once got an emergency after-hours ticket to fix a computer that was shutting off randomly. I went to check it out, and the power plug was loose. I asked the user about it, and she said she knew it was loose, but she couldn't plug it in because her skirt was too short. No, this isn't an intro to a porno.
I once had somebody refuse to plug a computer in because her back hurt. Okay I'm sorry about that, but I'm not sending an engineer out for that, go ask any colleague
Who do you think stabbed them in the back?
Wut 🤦♀️
My coworker that sits next to me has this picture with a similar quote hanging up at his desk.
I can confirm that if you embellish your ticket to try and get us there faster, we know. We know and we will absolutely put you at the back of the list or "tomorrow" even if we have nothing to do.
I hate it even more when they just skip the entire ticket system and come directly to your desk in the hope you drop everything and help them immediately.
I always smile and tell them I need a ticket before I can help them. Then they storm out and send one some time later. Making it seem it wasn't that urgent after all.
My favorite is “hey this thing that’s been broken for three months and we haven’t cared to report needs to be fixed RIGHT NOW for reasons”.
I love the response "your lack of planning is not my emergency"
Urgency is based entirely on the ticket maker's ability to fire you.
Helpdesk network down. So what?
CEO's mouse "gone a bit funny"? I'll be right there.
That's actually something I'm quite grateful for where I work. The CEO isn't a complete pain in the arse.
He's actually so normal and kind of quiet when he calls up that we had to put a special tag on his account so that would flash up that he is the CEO, because from the way he conducts himself on the phone you'd assume he was just an employee.
Respect.
This meme reminded me someone reported a wobbly space bar in a keyboard. Thanks, I guess. It's done and I'm back to Lemmy.
That sounds like a good time for it to be a hardware issue, have no replacements on hand, and have to order from the slowest supplier you can find.
Is it typical for a user to be able to manually change priority?
Our system let's the user set the priority themselves. It works as well as you would expect...
!!!Urgent!!! Mouse sensitivity too high
We don't have a priority system, but users take it upon themselves to add things like 911, URGENT, and ASTAT in the title. It's kinda fun, you can tell what rumor had been flying around the office when every ticket suddenly has the same "priority".
We can but we sure get a nice message from our superior if we do without need.
I was thinking of this exact moment earlier today over lunch. Great timing.