You're not connected to wifi or vpn from the looks of it. jellyfin is hosted on your local network. You need to be connected to that network for any device you want to access it. The most direct way is to connect via wifi. If you want access from outside your house you'll need to look into opening a remote connection via something like cloudflare tunnel
this post was submitted on 14 May 2025
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That, or your phone is using an overridden DNS server and not your local DNS resolver while on your own network. Common with Android specifically.
I am on iPhone here. I do have the iCloud relay turned on but that doesn’t work on VPNs or local IP addresses.
You will not be able to access Jellyfin with Apple relay turned on unless you open ports on your router to access Jellyfin from outside of your house. That’s true even if your in you own home WiFi.
When they were talking about a vpn, they meant that you would be connected to your own vpn server in your home and that Jellyfin is connected to the same vpn.
icloud relay doesn't affect this because it shuts off when my VPN activates and when at home, icloud relay doesnt affect local LAN IP addresses anyway.
Would you be able to post some more details? Are you using Wifi or cellular data? When your phone fails is there a specific error message? Could you post the jellyfin log where you see the attempts? Are the macbook and appletv using wifi or ethernet?
AppleTV and MacBook are on Ethernet. Iphone is failing on both WiFi and cellular using WireGuard to VPN into the local network. The logs say the login attempts are actually successful.
Did you ever resolve this? I'm curious what it was.
Yes! Access the webUI, delete the servers it finds then readd them.
So there's a change regarding reverse proxies in one of the recent updates that requires you to specify the approved ip of the reverse proxy. Are you using one? If so, it could be this.
Nope. I just have it WireGuard into my network but as you can see, it’s acting up over WiFi too.
🤔 it's probably something cache related or due to a clock offset then. Beyond that I'm not sure what I would investigate.
But third party apps don’t share a cache.
The server caches your device ID at some point I believe, although I'm not a jellyfin developer so you'd need to look into their documentation for confirmation if you don't already know yourself.