366
May 16th
(lemmy.nz)
Anyone who has worked the IT desk knows how users are. Reading is against their beliefs.
The possibility of servicing users that are american scares me…
Sounds like a decent job, you just have to recall them and the guys at the shop will fix the broken chip with the unit/date/time systems, the exceptionalism bug, the self-hurting capitalism apologetics defect, the...
Oh I see your point.
Been working IT at a public school for almost a year, have never once got an answer to the question "and what did the error message say?"
Got a ticket yesterday with the text "I can't install addins in office anymore. I only get this message"
Then they attached an image of office telling them exactly why they can't install addins (optional experiences is disabled) and exactly where to go in the settings to enable it again...
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As someone who has raised tickets with IT desk, I’m pretty sure that’s true for them as well.
Me: Outlines extensive troubleshooting steps undertaken, starting with turning it off and on again, and ending with research that pins the problem down to a specific known platform issue with a clear fix.
Service desk, a week later: Have you tried turning it off and on again? Here’s a helpful KB article that tells you how to turn it off and on again. Thanks for contacting the service desk. This ticket is now closed. Have a wonderful day. 😇
I wish this wasn't hitting the nail on the head.
My workplace uses VPN and 'digital' printers so you can just scan your badge at any printer to get your documents. Except, the network is basically held together with hopes and dreams so a common issue is network just won't see the printer or lose the configuration and basic users can't fix it. IT guys have sent me three different sets of instructions how to fix it, none of them work, and one of them got me flagged by offsite IT for trying to do something malicious. So now when anyone asks for help printing a document I just tell them to keep trying a different computer until they get one that works.
A friend asked for some computer help and when I asked him to replicate the problem, he closed the error window before I could read it. I think that was when I gave up helping people with their computer problems.
That's when I tell them "Do it all over again, and this time don't close the error message. I'll be playing sudoku on my phone, call me when you have the error message for me."
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Hey man, try reading the words on the screen above the inputs.
You ever tried to do that AND be a redditor at the same time?
Tsk... these elitist lemmings... smh.
Normally they only read the titles anyway
"Date of birth:"
yyyy-mm-dd supremacy
ISO 8601 FTW
Rather go with RFC 3339, a standard that is openly available for anyone to read.
I was going to write something sassy, but separating the date and time portion with a T is marginally superior. I love them both!
I know it violates all standards, but what works for me is 2025-09-02.13:32:56.25. I.e. using . between date and time AND as fractional seconds.
It's pretty close to standard, doesn't contain whitespace, and looks much nicer to me than having a T in the middle.
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While this problem is dumb, you could eliminate the class of user errors by having months be selected by name
Technically, we can eliminate this class of user errors by holding up YYYY-MM-DD as the one true method of dating and smite the nonbelievers.
We're generally not allowed to smite the end users at work, satisfying as that may have been.
We can mostly just hope to keep that standard within the codebase, and seek alternative means of eliminating error classes for end users
People born in the first 12 days of any given month live happier.
better if month = day
But gets the date all wrong. Except for a subset of them...
Don't worry, be happy.
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In all fairness they’re creating an account for Runescape 3 so they’re probably not old enough to read yet. Perfect age for a disgusting amount of in-game microtransactions though!
clearly its the month of SMARCH. or smapril.
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There are some user interface experts who say that there is no such thing as a user error, only usability errors.
While no system is completely idiot-proof (especially for an idiot this clever), they still could have done a better job. It's good that they highlight in red the non-conforming field, but the error message says "Please enter a valid date", leading the user to conclude incorrectly that the date itself was a problem, not the "Month" field.
They also could have used the international standard format, YYYY-MM-DD.
User just can't read, would have found a way to mess up any interface. YYYY-MM-DD would have probably been filled in 0005-16-99
I wonder if anyone's implemented a date entry form that changes by a regions default date format
Sure but I don’t think this ever caused an issue to anyone else…
The world could also agree to adopt the format used by most, which is YYYY/MM/DD; or the second most used one (DD/MM/YYYY) so that I won’t ever have to look at the american version ever again!
I believe it is YYYY-MM-DD actually.
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I'm pretty sure the opposite is true, someone has implemented a date entry to be always different than the default in user's region
Microsoft is even worse, they do some places on region default, some places mm-dd-yyyy and some rare places in yyyy-mm-dd. I remember the worst example being powershell module for exchange server and message trace log. It'd output your region's default, but accept as input only mm-dd-yyyy
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Who is creating a RuneScape account in 2022?
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Do you not have quattuordecember in your territory?
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this post was submitted on 01 Sep 2025
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