this post was submitted on 11 Jul 2023
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Lemmy.world Support

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Lemmy.world Support

Welcome to the official Lemmy.world Support community! Post your issues or questions about Lemmy.world here.

This community is for issues related to the Lemmy World instance only. For Lemmy software requests or bug reports, please go to the Lemmy github page.

This community is subject to the rules defined here for lemmy.world.

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You can also DM https://lemmy.world/u/lwreport or email report@lemmy.world (PGP Supported) if you need to reach our directly to the admin team.

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Can't log in (lemmy.world)
submitted 1 year ago by mo_ztt_3@lemmy.world to c/support@lemmy.world
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Ever since the hack, I can't log in. Going to the log in page and clicking "Login" just spins the delay spinner for a fraction of a second and then it turns back into a "Login" button without logging me in.

The js console shows "Failed to load resource: the server responded with a status of 400 ()" three times. And, indeed, manually accessing /api/v3/user/login gives me a 404 error.

I tried clearing cache and cookies for all time, I tried incognito mode, I tried from another computer. I tried creating a new user, and the new user could verify email and log in from the verify-email screen, but then if I logout and login to the new user through the usual process it fails again.

Help?

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[โ€“] antik@lemmy.world 1 points 1 year ago* (last edited 1 year ago) (1 children)

Please reset your password: https://lemmy.world/login_reset

If that doesn't help email your account info and a description of your problem to info@mastodon.world so a ticket is created

[โ€“] mo_ztt_3@lemmy.world 1 points 1 year ago

Resetting the password leads to the same issue i.e. a 404 loading https://lemmy.world/api/v3/user/password_reset, here's a screenshot:

Also note the weirdness with repeatedly loading tiny files nnnn.client.js for hundreds of different values of nnnn, for the first 80-90 seconds the page is up, before stopping. IDK if that's normal (a way of implementing live-updates or something) but it seems odd to me.

I did email info@mastodon.world with the same info as well, yes; I'll follow up with this info and screenshot too.

[โ€“] antik@lemmy.world 1 points 1 year ago (1 children)

Hey @mo_ztt_3@lemmy.world please check your email linked to your original account and folow instructions there. Your account looks fine. No 2fa and it is verified so you should be able to login after a password reset.

[โ€“] mo_ztt_3@lemmy.world 1 points 1 year ago

I know I should be able to log in after a password reset. ๐Ÿ™‚

I sent you a DM with a link to video of what happens when I try to do a password reset. Aside from the behavior shown, I also don't get any email in my inbox. Is there something different I should try?

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