submitted 1 month ago by smallredearth@lemmy.zip to c/lemmy_support@lemmy.ml

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I’m trying to make a new account on lemmy.ml because lemmy.zip is now blocked in the uk and i want a new username. Whenever i try to make a new account i get ‘user_already_exists’ even when i use an email address that i haven’t tried before. I also tried the hello@lemmy.zip email but no reply. Who can i contact to get my account?

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[-] JupiterRowland@sh.itjust.works 2 points 3 weeks ago

Uh… what is happening in the UK?

UK Online Safety Act.

As in, every Brit who wants to use any kind of online service must prove that they're 18+ IRL. Not just by clicking a checkbox. That isn't sufficient. But by sending a copy of their ID or passport to the admins.

Option #1: As an admin, demand all your UK users send in rock-solid proof that they're 18+ IRL and ban those who don't.

Option #2: As an admin, save yourself the hassle and IP-block the UK.

Option #3: As an admin, save yourself all this hassle, don't do jack $#!§ and risk the UK declaring your service illegal by UK laws and blocking both your domain and your IPs.

Lemmy.zip chose option #2.

this post was submitted on 29 Jul 2026

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