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submitted 6 days ago by sanitation@lemmy.today to c/technology@lemmy.world

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[–] Chaf@slrpnk.net 6 points 6 days ago (1 children)

You don't need AI for that. Automated phone answering systems do exist, and can redirect people.

[–] Fmstrat@lemmy.world 6 points 5 days ago* (last edited 5 days ago)

This is basically a beefed up IVR with better customer satisfaction reports, so.. yes.

But as I said in the other comment, giving updates to callers is something a standard answering system can't do.