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New Orleans will use AI to answer 911 calls instead of a human
(www.shreveporttimes.com)
This is a most excellent place for technology news and articles.
You don't need AI for that. Automated phone answering systems do exist, and can redirect people.
This is basically a beefed up IVR with better customer satisfaction reports, so.. yes.
But as I said in the other comment, giving updates to callers is something a standard answering system can't do.