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This is one of the most depressing aspects of life. All of these services we pay no longer care at all about us - we have no options. They give us AI support only, poorly functioning apps where you can't even find how to complain or make a ticket.
I don't know how it gets fixed. Soon we will all work for them.
Stop using them.
I never understood how they are so popular. You are paying double the amount and it's poor service and food tastes worse
Because if your car has broken down, or you're exhausted from a long day of work and your family is hungry, or you're too drunk to safely drive but still want food, or if you straight up don't have a car and don't want to cook that night, or you are on vacation at a hotel or airbnb and don't have other access to food, or you have a baby that you can't just leave alone for a few minutes to go pick the food up, or you are in the middle of a study session and it would be more convenient to have the food come to you rather than going to get it.
Looks like there's lots of reasons people might take advantage of the service that can deliver food to them, and it's not unreasonable for them to expect that service to not completely fuck it up.
Those are all valid individual reasons to get food delivered to you. That's not what makes DoorDash "popular" tho.
Yeah, tbh I’ve only seen “I don’t feel like driving, let’s DoorDash” in personal experience.
My main income has been from driving for grubhub for a couple of years now thanks to some physical issues. Anyway, most of the people I deliver to are disabled, elderly, or both. I would feel like shit if I pulled the fuckery presented in the OP.
Yeah seriously
I started doing Doordash recently to try and get on top of my finances and I'd feel awful about the stuff here
And to be honest
They're fucking everyone over, the Dashers make basically minimum wage if that, Doordash marks up all the items on the menus, and adds a bunch of bullshit fees.
The only money reliably making it from the customers to the dashers are the tips, and only because they're required to by law.
But for my case, it's something flexible and relatively low-effort that I can do when I'm not working my day job
The trick here is to wait out the 7+ month waiting list for GrubHub. My stomach churns at the fact that I'm about to be a corpo shill, but I make an average of ~$27/hr (and yes for all of you that are about to jump on this, that is after taxes, maintenance, and time spent searching). The only thing I have to do to earn is turn things on like a cab. I earn about $10/hr above what is the average here and that's the only reason I'm not sleeping in my car. And, also - this applies to all of the delivery apps, but you sadly need to find a heavily gentrified area to do this. To pay the bills this way, you have to find and exploit the petite bourgeoisie.
I make fucking good money doing this bullshit, even more than I did in my 20+ year career as a machinist. What fucking sucks about it is that you have to toe the red line, no matter where you are. If you are willing to drive to the suburbs with unnecessarily large houses, you will make money.
I fucking hate this, but in the end by doing this kind of work you are in a way preying on the disabled and infirm, but they have no other choice so you are in a way helping. On the other hand, there's a good chance that you are draining class traitors of their capital. I don't know what to say beyond this other than what people say about "underpaid labor!" is, in fact, entirely dependent on area, and there are high odds that the people saying that it is impossible to make enough to live doing any sort of labor that nets you less than $100,000/yr.
I want to go on a rant about how "office job labor"-centric mentality is way more prevalent than anything US-centric, but I digress.
This is why living in a city is awesome. Just walk 6 blocks and get a bite to eat.
Did you read a fucking word they said? About being exhausted, or having to look after kids, or having housework to do... You're still gonna find time for 45+ minutes to walk 6 blocks, wait in line, pay, and walk back and still have all the shit you need to do and still eat before it gets cold?
Christ sake... "Just walk 6 blocks". Tell a single mom that.
The fact that you have a stranger go and pick up your food is what makes it unthinkable to me. (Although if disabled or injured then I understand)
HARRY!
I'm not one to defend DD here, I stopped using them years ago. But strangers are preparing your food too. The driver is just one additional set of hands in the supply chain that brought food to your home.
DD still sucks, for the record.
This is true but those people are at least on camera and surrounded by other people holding them accountable.
Don't get me wrong I've seen some wild wild shit before at restaurants so of course they can still do messed up stuff to the food but having some guy pick it up and ride off with no accountability is super sketchy to me
That's what makes DD special, though. They absolutely could hold drivers accountable and all that. Other delivery services in the past used to be much more reliable and provided better experiences. Uber Eats is, to a minor extent, a moderately better platform to work with. I still don't trust them with my business though.
So it's not delivery services per se.
DD though, is absolutely trash by their own accord.
Because I’m already high and forgot I don’t have any food in the house.
Go hungry? Phone a friend? Ask the neighbor?
Not give a tech bro $50 to deliver a depression by exploiting your community.
What do you think we've done for checks notes the last 100,000 years that we have been getting high?
Well for most of that history people lived in walkable settlements and cities. Pompeii had fast food stalls. And more recently (relatively) food ordering direct through a restaurant was the norm. Pizza delivery dates back to the 19th century, which is checks notes more than 100 years ago. So yeah, access to food has changed a lot and it is nor unreasonable to expect your delivery driver not to toss your food into the street.
"No! I want to complain AND be lazy!"
I share your perspective and reading these comments made me realize we have different paths of lease resistance.
For some who have gotten used to them, it’s easier to put up with the enshitification than not using them, for others, the path of least resistance is to not use them in the first place.
I was getting g a burger the other day (something I’m loathe to do but it was circumstances…) and as I’m waiting several dasher came in and grabbed orders waiting. I’m a people watcher so I sit where I can watch people come and go while I wait for my order and can still hear my name. Now, it was storming outside, I mean it was nuts. One of those dashers came in grabbed the bag of food and used it as a rain block to get back to their car. Just held it over their head like it was making any difference at all. Whoever got those soggy fries I hope they don’t go through the hassle again.
This is the correct answer. Those companies that don’t fix their shit will perish.
It gets fixed by no longer using them. Money is all a corporation understands.
If they make more $ cutting support costs and pissing off some customers than to have support staff and higher costs and more customers, then they will do it.
Infinite growth, my friend. All that matters to most if them.
Standing in my kitchen while saying this
There is no alternative to whatever this Dash is?
There is, don't order food to be delivered to your house. Going from every pizza shop, and local fast food joint, having people who would drive the food to anywhere within a few miles, with just the idea you would likely tip them if you got your food on time, to having to pay anywhere from 1/4-2x the cost of your order to have it delivered, by a third party, that is a huge faceless corporation, with poor service, is really disheartening.
So many times the restaurants stop hiring delivery people and use the apps instead.
At least where I live, there are alternative delivery platforms, and there are also plenty of restaurants doing their own delivery. The competition means that customers generally get decent service in my experience, although support usually goes through the restaurants. I feel like the ones getting fucked over by these delivery platforms are the delivery drivers and restaurants, not the customers.
We got by before these shitty companies existed. I'm sure we can survive not using them.
I do use them on occasion but prefer to order something local and pick it up myself. No markup and some places even give a discount on pick up orders.