Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
this post was submitted on 25 Sep 2023
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It's a pretty big deal if you can't use the letter M and your job requires typing. That's like being a carpenter and having no nails.
Not really, it's more like having a third of your nails be shoddy when you have unlimited free nails, and then deciding to make your personal level nail problem equivalent to a several thousand person no-nails at all level problem without asking for new nails in the first place.
Cool. Now retype your response without using the letter N and tell me how you feel about it.
Jesus. No one says it isn't bad or annoying. Just that it wasn't what they considered priority one
If their job involves writing stuff, then a broken keyboard is pretty high priority. If it was just that there's a weird visual glitch or something then I understand it not being urgent.
And spare keyboards can be found at many desks, or as low as $10 at some stores. Not really a help desk issue.
Get a new fucking keyboard, chump.
I thought it was kind of tech supports job to deal with tech issues. Telling employees to go out and buy their own keyboards is just lol