this post was submitted on 14 Nov 2023
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Ah that sucks. My experiences with WINZ are that things could be a lot simpler but they almost seem designed to be unnecessarily dificult.
Yeah you're right, it's partly the design, KPIs, and lack of transparency, but I think it's also an institutional culture of lack of accountability - staff aren't trained very well, but they also feel free to act arbitrarily. I've witnessed behaviour that would have got the staff member a written warning at my former workplace (an institution).
I have an actionable plan to disestablish WINZ, all the government needs to do is ask 😆
Sounds good!