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Dave

Down time last night 17/5/24-18/5/24 (self.support)

submitted 6 months ago by Dave to c/support

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Hi everyone,

Sorry, site seems to have been down from about 8pm last night through to about 7:30 this morning.

I spotted it last night and thought it was back up, but it seems some component wasn't so it was loading the pages but you couldn't do any actions.

It also means federation is behind because instances wouldn't have been able to contact us, and so that will be slowly catching back up. It may take a while because after a lot of downtime the instances will stop trying for a while.

Always happy to answer questions 🙂

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[–] TagMeInSkipIGotThis 2 points 6 months ago (1 children)

Only thought is if you wanted some other path for people to message if there are ongoing issues to let you know - but I don't have an expectation that you'd want to know about it after hours so time to resolution seems fine to me.

[–] Dave 1 points 6 months ago

My profile has a link to my Matrix account - though I guess it doesn't help knowing that if Lemmy is down and you can't get to my profile page. In the past though, the Lemmy.nz Matrix chat has been a good place to mention it. It's not as active as it used to be but I still get notifications of messages sent in there and others can comment on if it's working for them.

We have actually had some further downtimes of less than an hour each since this post, I'm still trying to narrow down the cause but I have a theory about what might be causing it.