this post was submitted on 07 Aug 2024
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This is pretty poor communication, I'd expect better from an organisation like NZ Post, especially considering how important their service is.
There could be medications, and other vital stuff in that truck.
They should have been more pro-active about notifying customers about the incident, but it's incredibly difficult to identify every parcel individually at first. They don't typically get logged to a a truck for each leg of the journey, so the only way to identify what was lost would be to wait a day or two until it is reasonable to expect that everything would have been scanned to a depot or delivery, then tally up what hasnt been scanned.