Aotearoa / New Zealand

They should have been more pro-active about notifying customers about the incident, but it's incredibly difficult to identify every parcel individually at first. They don't typically get logged to a a truck for each leg of the journey, so the only way to identify what was lost would be to wait a day or two until it is reasonable to expect that everything would have been scanned to a depot or delivery, then tally up what hasnt been scanned.