this post was submitted on 10 Feb 2025
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I can tell from first hand experience that the NZ health digital systems are atrocious. The reason is not incompetency (although that does play a large part) it's corruption. It's the way contracts are handed out for building and maintaining these systems.
Just jumping in to add, lots of people think this is a Public Sector problem with IT procurement. But coming up to 20 year experience in IT for corps, its pretty much the same thing.
Lots of moaning about bespoke, or multiple systems interacting together, so instead lets buy an "off-the-shelf" solution because we did an 80/20 and we won't need to customise anything.
Oh whoops, turns out the 20 was the critical stuff and we now need some convoluted "fix" by our hugely expensive consultants' favoured implementation shop (oh weird, they share the same parent company?!) that gets 3/4 of the way through before budget is pulled and some stuff just never works. If you're lucky its left in the old system, sometimes you just lose features.
Ah yes...the old "management has chosen SAP"