If you haven't heard it look it up. I will give you an example of it.
My mom got an email from Sky telling her she should get a new sky box for free. Unbeknownst to me she replies and in a few days she get a new sky box in the mail.
She calls me up and I set it up for her. It requires a login to the wifi so it can update itself so I do that. Then it wants a google login because who knows why so I skip that part. After about a half hour to 45 minutes it's done. I package up the old box and drop it off for mailing.
My mom tries to use it and it's a disaster. The TV listing is really small and she can't read it. I look around in the settings and there is no way to make the fonts bigger so she basically had to stand up, walk closer to the TV to be able to change channels. Then she is having with the tiny remote and the stupid wheel thingie.
I write a support email asking how to make the fonts bigger but hear nothing back. After a couple of days of hearing my mom complain constantly I try the chat support. After waiting a long while I get connected to a person whose name is spelled weird but the chat disconnects before the issue is resolved. I try again and keep getting connected to weird name spellings and keep getting disconnected.
I then call support to find out that there are 21 people waiting in front of me so I hunker down and after about half an hour I finally get connected to somebody. After going back and forth for a while sky agrees to send another old box to my mom so she can get back to being able to watch TV and use the remote.
Enshittification.
The device has been enshittified.