this post was submitted on 03 Nov 2023
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We're currently with AA, who decided to increase prices by almost 10% for our upcoming renewal. Cove is much cheaper and has got good reviews, mainly about their website and sign up process. However I can't find any reviews about their claims process. In the past AA has been very good for us whenever we had a claim. Anyone got experience claiming something with Cove?

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[–] eagleeyedtiger 3 points 1 year ago (3 children)

I can't help, but would like to know as well. One of our cars is currently insured with Cove too.

I feel like I might have seen some comments about them on the PersonalFinanceNZ subreddit, if you don't mind going back to reddit.

[–] sylverstream 3 points 1 year ago (1 children)

Oh, feel free to DM me your referral link, as I may sign up and I believe you'll get a discount then?

[–] eagleeyedtiger 2 points 1 year ago (1 children)

Didn't even realise they had a referral! I'll find it and send it through thanks!

[–] sylverstream 2 points 1 year ago (1 children)

I just double checked the policy, and if I select the same amount of cover, additional items, Cove is about the same price as AA. So I won't be switching.

[–] eagleeyedtiger 1 points 1 year ago
[–] sylverstream 3 points 1 year ago (1 children)
[–] Dave 4 points 1 year ago (1 children)

I had a brief look through the reviews, everyone was happy with how good the website was or the customer service. No one seemed to have made a claim. It reminded me of this:

spoilerxkcd tornado app comic

[–] sylverstream 3 points 1 year ago (1 children)

Haha yes. I did find some older reviews with claims. After some better comparison I found they are not much cheaper so we stick with AA.

[–] eagleeyedtiger 3 points 1 year ago (1 children)

Interesting, I wonder if it’s location or car type? They are about $300 cheaper for us than AA. We’re AA members but have been changing insurance every period as there isn’t any discount for loyalty any more

[–] sylverstream 2 points 1 year ago (1 children)

It's for a Leaf, for some reason they are more expensive to unsure.

[–] eagleeyedtiger 2 points 1 year ago (1 children)

Hmm weird ours is also a Leaf. IIRC at the question where it asks how many days do you use it a week, if I had it at 3-5 days it was cheaper than 6-7 days.

5 days is about right for us, plus I don't know how they would verify how many days a week you've been using it?

[–] sylverstream 2 points 1 year ago (1 children)

We're using it 6-7 days a week, and then the prices went up indeed, to same level as AA. AA doesn't ask that question.

[–] eagleeyedtiger 1 points 1 year ago (1 children)

I haven't seen any others that do. Thats why i wonder how verify that id you claim? I can just say i use it 5 days a week

[–] sylverstream 1 points 1 year ago (1 children)

I've learnt the hard way to never lie to your insurer...

[–] eagleeyedtiger 1 points 1 year ago* (last edited 1 year ago)

Haha you're right. Some weeks we use less and some more. I don't see how they could even prove how many days you use it unless they have us under surveillance, which is probably why other's don't ask the question.

In any case, insurance always feels like a scam until you have to claim.

[–] sylverstream 2 points 1 year ago

I don't mind going back to Reddit. While I like Lemmy, it still doesn't have the numbers & engagement as Reddit still has unfortunately. Thanks!