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Trustpilot removed my review of Tuta mail saying it's fabricated, I replied from my Tuta mail (lemmy.nz)
submitted 3 days ago by 87Six@lemmy.zip to c/privacy@lemmy.world
11 comments fedilink hide all child comments

They even had the audacity to ask for "documentation" of my use of Tuta as if I'm here to justify my damn review for them.

They don't even tell me exactly why. I have no idea what I even wrote and they don't specify. It's just "automated". Aka they remove whatever the F they don't like and of course Tuta is a target.

Sent them an email from the very Tuta account they don't believe exists and told them what I think as well.

Does anyone here want to send this to tuta? I have no clue where they can be contacted. Support ain't it, I'm assuming.

I hope Italy fines them another 4 million.

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[-] pglpm@lemmy.ca 39 points 3 days ago

Trustpilot? ๐Ÿ˜‚ Nothing really trustable there... Their rankings are proportional to how much they get paid.

[-] WhoIzDisIz@lemmy.today 12 points 3 days ago

Hence the "pilot" part - they attempt to steer people's trust to the highest bidder.

[-] XLE@piefed.social 2 points 2 days ago

My first thought is, "is this a conspiracy from a competitor"

So I looked at the biggest competitor's ratings and... Probably not. (Imagine using AI to reply to complaints though.)

Tuta: https://www.trustpilot.com/review/tuta.com

Competitor: https://www.trustpilot.com/review/proton.me/mail

[-] pglpm@lemmy.ca 5 points 3 days ago* (last edited 3 days ago)

Spot on.

I wonder if anyone ever managed to leave a negative review of Trustpilot on Trustpilot. That'd be hilarious.

[-] Karyoplasma@discuss.tchncs.de 22 points 3 days ago* (last edited 3 days ago)

Pulling reviews because you don't want them fucking spying on you and actually admitting that it's one of the possible reasons is peak endstage anti-consumerism. "Trust"pilot lmao.

[-] WhoIzDisIz@lemmy.today 10 points 3 days ago

They "pilot" people towards the highest bidder - it's right there in the name.

[-] perishthethought@piefed.social 12 points 3 days ago

Just curious, what was your report about Tuta? I'm a paying customer, FYI.

[-] 87Six@lemmy.zip 6 points 3 days ago

No idea, they didn't mention it. I definitely gave it 5 stars though I've no complaints about it

[-] osaerisxero@kbin.melroy.org 10 points 3 days ago

The unusual pattern is that your review doesn't glaze a paying customer.

[-] zangwill@lemmy.zip 5 points 3 days ago

I remember leaving a review in an online store that the listing is fake because what you get is a different , much lower quality item. My review did not get approved. It's an absolute joke.

[-] 87Six@lemmy.zip 1 points 2 days ago

Shills

this post was submitted on 21 Oct 2026
148 points (98.7% liked)

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