Makes a difference when asking for a refund. No one refunds delivery charges.
Actually, in Germany shops have to also refund shipping cost. There may be exceptions for large or heavy goods that require delivery by freight forwarding companies, but general parcel delivery via DHL or similar services definetly have to be refunded.
Wzf, it's true. Brudi, I thought I was on top of my rights as a consumer.
Thinking about it, I think I've only ever returned partial shipments - which seems to be one of the cases where the law isn't clear.
Super nice to know in any case!
What shops are you referring to? Nothing I ever ordered refunded my delivery fee upon return. This includes but is not limited to Amazon, Ikea, Zalando, Otto, Roller, Kaufland, Lidl, Yarn Shops, DM, Mediamarkt.
We have to buy school uniforms online. This one place shipped two pairs of pants, $20 each, same size, but one didn't pair fit. Cost us $10 to return them. Return pricing on clothes is bullshit
A lot of webshops in The Netherlands refund the full purchase price including shipping and the bigger once also pay for the return shipment.
Buying on Ali Express:
Buying on Ali Express/Temu/Ebay
Item I want is listed for $20
Click item
It's actually a 15cm USB-C cable for $20, the actual item which is 'color B' is $75
Time to build an alternative Aliexpress client that shows all that right in the search overview.
In brazil: 400 reais item clicks it Actually 700 with taxes.
I've found the Lowe's site/app is even worse, you can sort by cost but it will "categorize" them so it shows the more expensive items first then lists the next set in cost order. I would rather just not have the option.
That sounds terrible 😐
Imagine, some website developer got asked to spend hours designing a complicated sort that made for a worse experience than a basic search.
This has not been my experience at all, delivery is almost always free for purchases over something like $20.
You can forget entirely about returns though, zero chance to get one of those to work
There's not even anything-close to a 100% chance you will even get your items.
No way to sort by total cost
But you can filter by free shipping.
Anyway, yeah, what an irrational decision the OP discovered.
When you get a refund it doesn't include shipping. So yep.
Under EU consumer law, it’s a requirement for the seller to refund you the shipping cost as well, unless you paid for extras like faster delivery. I understand that’s not a thing in the States, though.
Yep it’s the return shipping that gets you. I order from REI but the closest store is 2 hours so I go 1-2x a year. Often my orders have free shipping but return shipping is prohibitively expensive. This keeps me from buying some things from their online store, either waiting to go in person or ordering it somewhere else. Or most likely, paying a bit more to get something similar locally.
eBay:
Item $5
Shipping $25
This is fine by me as it makes comparing prices cheaper when I’m trying to avoid Amazon. I remember once recently I tried to avoid Amazon and found some website where it was a couple of quid cheaper so I went with it. First I had to create an account, then I had to let them save my payment details, then they added tax to the item, then they added delivery, then they added tax on the delivery, then I remember some other arbitrary admin fee or something, and at the end it was nearly twice the price. So I told them to delete my account and I went with Amazon.
I frequently have the impression that kind of behavior is just a front for harvesting data.
australia: $30 product, free shipping to north america, $20 shipping to australia… guess i’m subsidising y’all’s shipping while also getting fucked aye?!
De Minimus got dropped last Friday in the US. This means that goods valued at less than $800US can no longer be shipped duty free. And the rules of how to go about who assesses and collects the import taxes is not clear. So many postal services around the world are now refusing to ship to the US.
And Australia is one. So you are now down to fucking yourself........
shipping TO the US though… when shipping from a lot of places in the US that say free shipping for north america and incorporating that into their product cost, we subsidise your shipping and our own exorbitant rate
Or $30 product, and "sorry we don't ship to your location"
Or the fairly regular $30 product with $75 shipping.
Tried to buy a shirt the other day. I realized it was an Australian company when I got to checkout and shipping had $23 USD stacked on the total price to cover for duties. So it was like a $34 shirt, with $75 for shipping + duties. Oof. Did not buy.
But I’ve been assured the dirty foreigners would have to pay all the republican’s tariffs?
Depends on how many I'm buying and if shipping is cheaper for multiple items.
25+25+5 is cheaper than 30+30+0.
one of our customers at work has two online shops: one with everything free shipping but higher prices and one with lower prices and shipping extra. both go well. i can't say their names tho, because he's afraid people would be angry if they find out it's basically the same offers in both shops 😄
Or free shipping at xx Euros, which results in me paying/buying a lot more unnecessary stuff...
This is me with car parts. Spend 2 more euros to save 3 in shipping? Welp, I guess I'm getting drained plug washers for my next 4 oil changes…
$30 and a $5 discount when picking up at the shop
Product $5 shipping $20...
Some places don't charge tax on the shipping so you're paying less if you don't choose free shipping.
That's assuming meme math.
Practically speaking, I can buy from Amazon for the same or less than a storefront. So if you're charging me $30 at Target and $25+$5 at Amazon, its still no loss to order off my phone rather than fight the crowd at a Big Box.
That's before the time savings of never having to leave my house to shop. For some reason, Lemmyites understand working from home as a cost savings but stumble on shopping from home.
On sites where people tend to sort by low price, keep shipping separate.
On sites where people buy based on emotion, give free shipping to improve conversion rates and close the deal.
people buy based on emotion
Not me. I ask the AI to do all my shopping, because it is perfectly logical and always performs the optimal action.
Oh, hey, incidentally I now have an order of 265 dozen eggs on my front porch.
Literally a good tip if you sell on ebay.
If you're selling an instrument on reverb, absolutely do this. People balk at shipping price concerns. Say you cover it, raise your ask.
Yea, people don't wanna see the + shipping. Higher price with free shipping sells more.
Ordering on aliexpress:
$5 item, free shipping but it crosses the ocean on the back of the next available sea turtle, and if you have any issues they'll send you a replacement component and a loose guide on how to desolder the old component and solder the new component.
Also, 20$ meal, 5$ tip VS 25$ meal, 0$ tip
Kind of different since the tip is going directly to the worker.
It’s a more fair way to compare prices including comparing to buying it in a physical store.
When you buy something online, they can ship it directly from the warehouse, so they save on shelf space and the shipping to the store.
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A collection of some classic Lemmy memes for your enjoyment
